INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What’s the best way to display a diploma frame at home?
Position your diploma frame in a dry, shaded area (avoid direct sunlight to prevent UV damage). For maximum impact:
- Wall Mounting: Use our included anti-tilt hooks for secure placement above desks or shelves.
- Lighting Tip: Add LED spotlights (3000K warm white) to highlight engraved details.
Pro Tip: 78% of customers pair frames with our Memory Plaque ($29.99) for graduation dates/quotations.
How long does custom engraving take for diploma frames?
Standard engraving requires 3 business days (text/degree names). Rush service ($12 fee) cuts it to 24 hours.
Note:
- Avoid cursive fonts if shipping to humid regions (condensation may obscure thin letters).
- Submit artwork as vector files (EPS/AI) to prevent pixelation.
Are your diploma frames compatible with international certificate sizes?
Yes! Our modular design fits:
- US Standards: 8.5" x 11" (Letter size)
- EU/Asia: A4 (210×297mm) with adjustable matting
- Oversized: Contact us for diplomas exceeding 12" x 16" (e.g., medical degrees).
Global Shipping: Pre-filled customs forms declare as "Home Decor" to reduce import taxes.
Can I return a diploma frame if it doesn’t match my decor?
We offer 30-day returns (unused frames only) but recommend:
- Order free Sample Swatches ($5 refundable deposit).
- Use our AR Preview Tool (iOS/Android) to visualize frames on your wall.
No-return Tip: 92% of color mismatches are resolved by swapping matting (we ship free replacement mats).
Where can I ship my order?
We offer 30-day returns (unused frames only) but recommend:
- Order free Sample Swatches ($5 refundable deposit).
- Use our AR Preview Tool (iOS/Android) to visualize frames on your wall.
No-return Tip: 92% of color mismatches are resolved by swapping matting (we ship free replacement mats).
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